How do I delete medication reminders?
For Apple® devices, go to the specific medication and swipe the set reminder to the left to reveal the Delete button. Tap Delete. For Android™ devices, tap the X next to the set reminder to delete it.
healow app
Will my doctor be alerted if I create a medication?
No, the healow app does not have two-way communication beyond the Messages feature, so it cannot send data back to the doctor’s office. The Meds Cabinet is used only for your personal organization and coordination of the medications you take. During your next appointment, alert your physicians of any medication changes, or call their office if you have concerns.
How do I add a custom medication?
To add a custom medication: 1. Tap Manage Medications on the home 2. Tap Add/Refill on the Medications and then Tap Add New Custom Medication. 3. Complete the fields on the Add Medication screen and then tap Done 4. The newly added medication is listed with a Custom label:
I would like to differentiate my OTC medications from doctor-prescribed medications; can I label them?
Yes. Under the medication name, tap the Please Enter A Nickname option. A keypad displays to enter your new label name. Back on the Meds Cabinet screen, the new label displays in bold above the medication name.
I recently stopped a medication; will my doctor be alerted?
No, the healow app does not have two-way communication beyond the Messages feature, so it cannot send data back to the doctor’s office. The Meds Cabinet is used only for your personal organization and coordination of the medications you take. During your next appointment, alert your physicians of any medication changes, or call their office if you have concerns.
While trying to retrieve my username and password, I never received the four-digit healow verification code.
Typically, it takes less than five minutes for your healow verification code to be sent to you. If you did not receive the four-digit healow verification code, please verify that the phone number displayed is your most current phone number. If this is not your current phone number, please contact your practice and ask them … Read more
How do I log in for the first time?
To log in to the healow app for the first time: Launch the healow app on a mobile device: 2. (Optional) Review a tutorial for the healow app by swiping left through the five instructional screens: 3. Tap Get Started: 4. Read the Terms of Use Agreement and then tap the I agree to the … Read more
Why can’t I find my provider or practice?
You can locate your provider or practice by entering your practice’s unique code in the Practice Code field in either the healow app or healow.com: healow App: healow.com (healow.com > Access your Health Record > Practice Code/Phone): The practice code can be found on your Patient Portal login page and in the footer section of … Read more
I’m having difficulty locating my practice in healow, can you help?
To log in for the first time using your practice code: 1. Tap Get Started: 2. Enter your Practice Code and tap Login: A practice code is a unique code that has been assigned to your doctor’s office. If you do not know your practice code, refer to the healow FAQ: I’m having difficulty locating my practice in … Read more
Will the button wheel update with information for all of my linked accounts?
The Appt Center, Check-In, and Messages sections will display updated information for your personal account directly. If you wish to view updated information for any of your linked accounts, just swipe to the right to view any linked accounts.